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Terms & Conditions

Payment for the entire stay and incidentals are required at check-in. However, we will pre-authorise your credit card for the total accommodation and $100 for incidentals to ensure it is valid. Any credit card being used must be presented by the card holder to be accepted. A surcharge of 1.25% on Visa and Mastercard, 3.25% on Amex and 3.5% on Diners applies to all charges. Cash and EFTPOS bonds will not be accepted in lieu of a credit card pre-authorisation.

If you do not arrive on the first day of your reservation and you do not alert the hotel, your reservation will be released and 100% of accommodation charged.

Bookings made directly through Avenue Hotel's website will be charged for the total accommodation charge at booking time and do not incur a credit card surcharge or booking fee. Please note surcharges are applied to purchases made by credit card at the hotel.