Frequently Asked Questions

Check-in is from 2:00 pm, and check-out is by 11:00 am. Early check-in may be available subject to occupancy, and cannot be guaranteed; complimentary baggage storage is provided if your room is not yet ready. Reception operates 24 hours a day.

Avenue Hotel is a non-smoking hotel, and smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy.

Avenue Hotel does not permit pets. If you have an animal onsite at the hotel it is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal.

Guide dogs are permitted and must have a medallion on their collar with the registration number, and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.

Reception at Avenue Hotel operates 24 hours a day.

Avenue Hotel is situated at 80 Northbourne Avenue in Braddon, on the edge of Canberra’s CBD. The location places you within easy reach of the city’s finest dining, shopping and cultural attractions while offering a quieter, more refined base than the absolute centre.

Avenue Hotel combines modern luxury with exceptional convenience in Braddon, on the edge of Canberra’s CBD. Guests enjoy spacious rooms and apartment-style options, private balconies, premium on-site dining at Marble & Grain, a fully equipped gym, and secure basement parking with EV charging.

Yes, Avenue Hotel is a great option for corporate and government accommodation due to its close proximity to Canberra's CBD and in-room amenities such as dedicated work desks, complimentary high-speed Wi-Fi, same-day dry cleaning, secure parking, and a fitness centre.

Corporate rates are available for organisations booking a set number of room nights annually, while guests staying for 10 nights or more can receive up to 30% off long-stay accommodation in Canberra.

The hotel sits just a short walk or drive from key destinations: approximately 12–15 minutes on foot (or 5–7 minutes by car) to the Canberra Centre and Civic, around 10 minutes to the National Museum of Australia, 12 minutes to the National Gallery of Australia, and 14 minutes to Parliament House. Braddon’s restaurants and cafés are on your doorstep.

Yes, a credit card is required at the time of booking. The credit card guaranteeing the reservation will be charged at the time of booking. Payment for your entire stay and incidentals is required at check-in. Any credit card being used must be presented by the cardholder to be accepted. If you do not arrive on the first day of your reservation and you do not alert the hotel, your reservation will be released and 100% of accommodation charged.

For high demand periods and special events, different payment policies that require pre-payment may apply.

On arrival at the hotel, a credit card pre-authorisation is required from all guests. The credit card pre-authorisation total is equal to the amount of total accommodation costs, plus $100.00. Should you have already pre-paid your accommodation, a pre-authorisation of $100.00 only is required. While no money will be transferred from your credit card to the hotel’s account until check-out, your bank or credit union may hold these funds under guarantee to the hotel, which may affect your access to the reserved funds. Avenue Hotel respects that not all guests carry a credit card. Therefore, upon check-in, payment for total accommodation costs, plus a $100.00 security deposit, is required.  Photographic identification will also be required from all guests without a credit card.

The payment policy will be confirmed at the time of reservation. If the payment policy is not adhered to, the reservation may be cancelled. We accept Visa, MasterCard, American Express and Diners. All amounts are charged in $AU (Australian dollars).

Cash payments will not be accepted.

Avenue Hotel has flexible cancellation up to 12 pm on the day of arrival. Cancellations and changes need to be made directly with the hotel before 12 pm on the day of arrival, or you will be charged the full amount of the first changed or cancelled night. Please note changes or refunds are not available for Prepaid Advance Saver reservations.

Bookings made through third-party or external platforms are subject to the cancellation policies and fees set by those providers. As these policies are managed independently, Avenue Hotel is unable to amend or control third-party bookings.

Guests can enjoy 10% off their accommodation when they book direct with Avenue Hotel, or take advantage of our Prepaid Advance Saver when you book 28 days in advance. 

To save on breakfast, our Bed & Breakfast Package is available year round. Look out also for our exhibition packages with the National Gallery of Australia and the National Museum of Australia throughout the year, as well as other great seasonal offers.

Booking direct secures exclusive benefits, including 10% off the best available rate, complimentary undercover parking, flexible cancellation up until 12:00 pm on the day of arrival, and direct access to our team for any special requests. It is the most advantageous way to experience the hotel.

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel for all guests.

Yes. Guests who book directly with Avenue Hotel enjoy complimentary undercover basement parking. Parking for third-party bookings is available at $20 per night. The car park has a height clearance of 2.1 m. Limited EV charging bays are available at $35 per night, subject to availability. Please contact the hotel in advance to reserve.

Breakfast is served from 7:00 am to 10:00 am on weekdays and until 10:30 am on weekends.

Lunch is available from 12:00 pm to 2:00 pm, with dinner served from 5:30 pm to 10:00 pm. All-day dining is also available at the bar from 10:00 am to 10:00 pm.

Room service from Marble & Grain is available daily from 7:00 am to 10:00 pm.

Yes. Guests have 24-hour access to a fully equipped fitness centre. Towels and water are provided so you can maintain your routine at any hour.

Yes. Secure EV charging stations are available in the undercover basement car park for $35 per night. Spaces are limited, so we recommend contacting reservations ahead of arrival to secure a bay.

Marble & Grain is ranked the #1 steakhouse in Canberra on Tripadvisor. The restaurant reimagines the classic European steakhouse with a focus on premium local produce, seasonal menus and an extensive wine list. It is equally suited to business lunches, celebratory dinners and relaxed evenings, and is open to both hotel guests and the wider public.

Avenue Hotel offers three flexible conference and event venues: the Guest Lounge (up to 60 guests), the Courtyard (up to 80 guests) and the Muster Room (up to 50 guests). Full catering, AV equipment and professional support are available for board meetings, workshops, cocktail receptions and seated events.

Yes. Marble & Grain welcomes all diners. Reservations are recommended, particularly for dinner and special occasions. The restaurant also offers lunch specials, daily Happy Hour (3:30–5:30 pm) and private dining options.

Avenue Hotel offers a considered range of spacious options, including Superior King rooms, Spa Suites, and fully self-contained One-Bedroom and Two-Bedroom Apartments featuring full kitchens, in-room laundry and separate living areas. Every room includes a private balcony, high-quality bedding and thoughtful amenities designed for both short stays and extended visits.

Yes, Avenue Hotel’s one and two-bedroom apartments feature separate living areas, kitchen facilities, and comfortable spaces, making them perfect for families, groups, or extended stays.

Yes, rooms include TVs, tea and coffee, free Wi-Fi, air conditioning, and a work desk to support both leisure and business travellers. Our one- and two-bedroom apartments also include a fully equipped kitchen with a refrigerator and a separate living area.

Breakfast is available as an optional add-on or as part of selected packages (including Bed & Breakfast and the Sunday Spa Escape). A generous buffet featuring both classic and lighter options is served daily in Marble & Grain.

Yes. Avenue Hotel offers accessible hotel rooms, step-free entry, and lift access throughout the property. Please contact us in advance so we can ensure your stay is seamless.

Yes. Avenue Hotel is designed to be easy to navigate, with lift access to guest room levels and no stairs required to access rooms. If you have any mobility requirements, please let our team know before arrival so we can recommend the most suitable room type (subject to availability).

Our Spa Suites are designed for pure indulgence. Each features a generous spa bath for two, a separate rainfall shower, plush robes and a private balcony. Ideal for a romantic escape, a restorative weekend or a quiet, luxurious treat, a Spa Suite can be booked on its own or as part of the Sunday Spa Escape package for an elevated experience.

Yes, Avenue offers discounted long-term accommodation for bookings of 10 nights or more.