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Frequently Asked Questions

What time is check-in and check-out?

Check in time is 1400hrs (2:00pm) AEST.  Early check in may be available depending on availability, however cannot be guaranteed.  Should your room be ready for check-in prior to 1400hrs we will gladly check you in.  Alternatively, we do offer complimentary baggage storage options. Checkout time is 10:00am.

Do you have free WiFi?

We know how important WiFi is when you travel, which is why our guests can enjoy free WiFi when they stay with us.

Do I need a credit card to make a booking?

Yes, a credit card is required at the time of booking, and we will pre-authorise your credit card at this time to ensure it is valid.  The credit card guaranteeing the reservation will not be charged at the time of booking. Payment for your entire stay and incidentals is required at check-in.  Any credit card being used must be presented by the card holder to be accepted. A 1.25% on Visa and Mastercard, 3.25% on Amex and 3.5% on Diners credit card fee applies to all charges. If you do not arrive on the first day of your reservation and you do not alert the hotel, your reservation will be released and 100% of accommodation charged.

For high demand periods and special events, different payment policies that require pre-payment may apply.

On arrival at the hotel a credit card pre-authorisation is required from all guests.  The credit card pre-authorisation total is equal to the amount of total accommodation costs, plus $100.00.  Should you have already pre-paid your accommodation, a pre-authorisation of $100.00 only is required. While no money will be transferred from your credit card to the hotel’s account until check out, your bank or credit union may hold these funds under guarantee to the hotel, which may affect your access to the reserved funds. Pavilion on Northbourne respects that not all guests carry a credit card.  Therefore, upon check-in, payment for total accommodation costs, plus a $100.00 security deposit is required.  Photographic identification will also be required from all guests without a credit card. Please note a 2% surcharge applies to all credit card transactions at the hotel.

The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept Visa, MasterCard, American Express and Diners. All amounts are charged in $AU (Australian dollars).

Cash payments will not be accepted. 

Where do I park my car?

Our guests always enjoy secure underground parking at Avenue Hotel.  Small fees may apply.

Can you smoke in the rooms?

Avenue Hotel is a non-smoking and smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy.

Are pets allowed?

Avenue Hotel does not permit pets. If you have an animal onsite at the hotel it is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal.

Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.

Do you have room service?

Room service is available from 1000hr/(10am until 2200hrs/10.00pm (all day menu) and 2200hrs/10.00pm until 600hrs/6am (late night menu).

Do you have a gym?

A fitness studio is located at the hotel so your regular exercise regime isn’t interrupted while you are travelling!

What are the opening hours of reception?

Reception operates 24 hours a day.

Have a question for us?