Check in time is 1400hrs (2:00pm) AEST. Early
Do you have free WiFi?
We know how important WiFi is when you travel, which is why our guests can enjoy free WiFi when they stay with us.
Do I need a credit card to make a booking?
Yes, a credit card is required at the time of booking. The credit card guaranteeing the reservation will be charged at the time of booking. Payment for your entire stay and incidentals is required at check-in. Any credit card being used must be presented by the
For high demand periods and special events, different payment policies that require pre-payment may apply.
On arrival at the
The payment policy will be confirmed at time of reservation. If the payment policy
Cash payments will not be accepted.
Where do I park my car?
Our guests always enjoy secure underground parking at Avenue Hotel. Small fees may apply. Please note the underground carpark is 2.1m high.
Can you smoke in the rooms?
Avenue Hotel is a non-smoking and smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy.
Are pets allowed?
Avenue Hotel does not permit pets. If you have an animal onsite at the hotel it is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal.
Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.
Do you have room service?
Room service is available from 1000hr/(10am until 2200hrs/10.00pm (all day menu) and 2200hrs/10.00pm until 600hrs/6am (late night menu).
Do you have a gym?
A fitness studio is located at the hotel so your regular exercise regime isn’t interrupted while you are travelling!
What are the opening hours of reception?
Reception operates 24 hours a day.